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Get all your questions 
answered

What you can expect

 A professional, polite and warm greeting when you speak to or meet us, and an absolute commitment to you and your pet, as extended members of our family.

A trial prior to familiarise your dog with its carer, surroundings and ensure that an evaluation can be made that there is appropriate chemistry and suitability.

Reassurance that your service provider has a duty of care to your pet throughout its service experience and undertakes to abide by the five animal needs as set out in the Animal Welfare Act 2006.

Honesty and transparency.

A pet information/booking form that is an initial pain in the butt (sorry!) because we need a lot of important information from you to ensure we are properly equipped to look after your pet on an ongoing basis and to ensure we also comply with our licensing obligations. 

A commitment and ongoing communication from us, your pet carer to keep you informed immediately if issues arise or problems are found during your pet’s service experience with us.

Appreciation for your business – we never forget you have a choice.

Open and honest answers to your questions.

An initial ‘meeting and greeting’ when we meet you and your pet to understand you and pet’s needs and to ensure we are also suitably equipped to fulfil our obligations under the Animal Welfare Act 2006.

Assurance that we are fully insured, providing protection for your pet whilst in their care. A copy of our insurance is available on request. Medical treatment immediately if issues arise or problems are found during your pet’s service experience with us.

Assurance that your pet carer is pet first aid trained and has access to a vet in the event of an accident or emergency.

A discussion with your carer on your dog’s planned activities and its general health and behaviour prior to the required services, if required.

Your dog’s collar will also be tagged with our name and contact details whilst your pet is in our care.

Assurance that when we transport your pet, your dog will not be left unattended in a vehicle (unless collecting or dropping off other dogs) and it will be transported using suitable crating or harness and in a vehicle with adequate ventilation and temperature control.

Frequently asked questions

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Looking for the perfect doggy treat, gift or accessory for your furry companion?  

Sniff out - The Lyn Valley Dog House - Gwyn can't bark about this place enough! Jacquie has a fantastic range of treats & Nibbles as well as many hand-crafted accessories hand made in Devon and much more!  

Locations We Cover

North Devon, England, UK

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For dog walking trails, click here.

Book Today

Tristan Scott-Lowe

+44 (0) 753 891 9835

dogodyssey@hotmail.co.uk

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Qualifications & Licences

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Dog Odyssey Limited

North Devon Accounts, Unit 2 Benning Court, Riverside Road, Pottington Industrial Estate, Barnstaple, EX31 1AB

Registered Number: 14530121 

©Dog Odyssey, 2023 | Website created by Korrupt Content Ltd

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